Shipping & Delivery

We want the arrival of your KARU pieces to be as smooth as possible. We ship all of our orders via Royal Mail from our UK office to your front door.

Order Processing Once you place an order, our team gets to work. We typically process and dispatch all orders within 1 to 2 business days. Please note that orders placed over the weekend or on bank holidays will be processed on the next working day.

UK Shipping Options & Rates We use Royal Mail to ensure your items arrive safely. You can choose your preferred speed at checkout.

• Standard Delivery (3 to 5 business days): £3.50

• Express Delivery (1 to 2 business days): £5.50

Tracking Your Order As soon as your order is on its way, we will send you a confirmation email. This will include your Royal Mail tracking number so you can follow your bag's journey in real time.

Delivery Address Please double check your shipping address before completing your purchase. We want to make sure your bag finds you, and we cannot be held responsible for items sent to an incorrect address provided at checkout. If you notice a mistake right after ordering, email us at hello@shopkaru.uk and we will do our best to fix it before dispatch.

Delays and Issues While we do our best to stick to these timelines, occasionally there are delays within the Royal Mail network that are outside of our control. If your package hasn't arrived within the expected window, please reach out to us and we will do our best to help track it down.

Lost or Damaged Packages In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date. We take the quality of our pieces seriously and will work with you to resolve the issue as quickly as possible.